You can reserve your spot online through our website or directly with our team. For most standard treks, you can book your slot with an advance payment of ₹2,000 per person.

The remaining balance must be cleared on Day 1 upon arrival at the base camp before the trek begins.

Yes. Every trekker must fill out and sign a medical disclaimer form before starting the trek. This confirms you are physically fit for high altitudes and agree to follow all safety instructions given by the TSS team.

If a trek is cancelled by The Searching Souls due to unavoidable circumstances like bad weather, landslides, or road blockages, we will provide a trek coupon valid for one year. You can use this coupon for the same trek or choose another trek.

(a) If you select a different trek, the amount you have already paid will be adjusted. If the new trek costs more, you will need to pay the difference. If it costs less, the remaining amount will be refunded.

(b) If you have booked a trek with fewer than 3 members and the trek gets cancelled because the minimum group size is not met, you will receive a full refund along with a 10% discount coupon valid for one year.

(a) If the customer cancels the trek 30 days or more before the trek date, 100% of the total trek fee will be refunded. No cancellation charges will be applied.

(b) If the customer cancels the trek between 15–30 days before the trek date, a voucher of the equivalent amount will be provided. The voucher will be valid for 1 year from the date of issue.

(c) If the customer cancels the trek within 1–15 days before the trek date, no refund will be provided.

For international treks such as Annapurna Base Camp & Everest Base Camp, the advance payment made at the time of booking is non-refundable.

Refunds will be processed within 1–14 working days from the date of cancellation and will be credited to your registered payment account.

The Searching Souls follows a strict No Litter Policy to protect and preserve the environment. We ensure that all campsites and weekend getaways remain clean and eco-friendly. Guests who do not follow these guidelines may be fined, and in serious cases, their trek or tour may be cancelled.

Our team will make immediate arrangements to provide medical aid and safely escort you down to the nearest medical facility if you fall ill. However, any external medical expenses, special transport, or hospital bills incurred are the responsibility of the individual.

We maintain a friendly, respectful, and safe environment for everyone. Misbehaviour with fellow trekkers or team members, or consumption of alcohol/prohibited substances on the trail can lead to immediate removal from the trek without any refund.

Yes. Every single trek carries medical kits equipped with essential medicines, first-aid supplies, blood pressure monitors, pulse oximeters to check your oxygen levels, and emergency oxygen cylinders.

Safety is our top priority! We follow a “Zero Negligence” approach towards trek safety.

• TSS is the only company in the country that set up dedicated medical tents at all campsites, including on high-altitude slopes.
• Our medical tents are equipped with essential safety facilities such as:
1. Stretcher
2. Oxygen cylinder
3. First-aid kits
4. Oximeters
• All our treks are led by certified Trek Leaders who are qualified from the Nehru Institute of Mountaineering and have thorough knowledge and experience of the Mountains.

Our team keeps a close eye on your health and trail conditions every step of the way. We track changing weather, carry complete medical and emergency supplies, and maintain a high ratio of guides to trekkers to ensure everyone is well looked after.

We follow a strict no-alcohol policy during treks. We have the right to cancel the trek and send any violators back to the base village. No refunds will be provided, and any additional stay or travel expenses will be borne by the trekker.

No, there are no flush toilets on mountain trails. Instead, we setup dry toilet tents at every campsite. These are private, dedicated tents pitched over a dug pit.

Yes, 100%! We provide a warm, respectful, and secure environment with separate tents to ensure privacy and comfort.

Yes, absolutely! Having your period shouldn’t stop you from trekking. Many women complete high-altitude treks comfortably during their periods. Just make sure to inform our team if you experience severe cramps so we can help you stay comfortable.

If you feel unwell or show symptoms of Acute Mountain Sickness (AMS), our team will provide immediate medical care. If necessary, a dedicated guide will safely escort you down to a lower, safer altitude.

Depending on the group size, every batch has a certified Trek Leader along with experienced local guides and support staff.

Trekking in extreme weather can be unsafe. Our team closely monitors weather conditions and may change, postpone, or cancel a trek if needed to ensure the safety of all trekkers.

Trekking alone can be difficult, especially in new places. However with TSS, you are never truly alone. Our experienced trek leaders and guides are always there to support you, keep you safe, and make your trekking experience comfortable and memorable.

You can easily book your gear online through our website.

• Visit our website: https://www.thesearchingsouls.com/
• Click on the Rental section.
• Select Rent Now to proceed: https://www.thesearchingsouls.com/rentalproduct/cart.php
• Fill in your basic details and select the date of your trek.
• Choose the gear you want to rent.
• Review your order and proceed to checkout.
• Complete the payment to confirm your booking.

We provide all essential trekking gear on rent, including:

• Trekking Shoes
• Trekking Pole
• Jackets
• Head Torch
• Rucksack
• Raincoat/Poncho

A Jumbo Bag includes all the basic trekking gear you need in one bundle. It is a convenient and budget-friendly option, especially for first-time trekkers, as you can rent all the essential items at once instead of renting them separately.

Rental prices depend on the item you choose. We offer very affordable daily rates.

Gear & Rental Cost:
• Trekking Shoes: ₹500
• Trekking Pole: ₹200
• Jackets: ₹500
• Head Torch: ₹200
• Rucksack 70+ 10 Litre: ₹500
• Raincoat/Poncho: ₹200

Yes! Offline rentals are available at the base camp, but we strongly recommend booking online in advance. As advance booking ensures that your size is available and that your gear is quality-checked before you arrive.

Yes! Booking online guarantees that your gear and preferred sizes are reserved specifically for you. Offline availability at the base camp depends entirely on remaining stock.

Yes. When you try on your rented gear on the trail, our team will help you exchange it for a different size on the spot, depending on availability.

Yes, you can cancel your online rental booking right away. Any applicable amount will be adjusted accordingly.

Yes, absolutely. Every piece of rental gear, especially jackets, backpacks, and shoes, is thoroughly cleaned, washed after every single trek.

No, there is no security deposit required. You only need to make the full payment for the rented gear at the time of booking.

Yes. All rented items must be returned to our trek leader at the end of the trek in good condition.

If case any defect is found in any item you need to pay for that item and you can keep it with you, and if you lost an item then you need to pay the complete price of that particular item.